Privacy Policy

This document sets forth the Privacy Policy for The Village Longueville website, www.thevillagelongueville.com.au.

The Village Longueville is committed to providing you with the best possible customer service experience. The Village Longueville is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

The Village Longueville is bound by the Australian Privacy Principles (APPs). Any person wishing to receive more information about the operational aspects of this policy can seek that information from the Group Operations and Quality Manager, who is the Privacy Officer for The Village Longueville.

The Village Longueville takes its obligations under the Privacy Act seriously and will take reasonable steps to comply with our obligations under the Australian Privacy Principles, as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth), and to protect the privacy of the personal information that we hold. This policy sets out how we intend to do so.

This Policy applies to all persons and stakeholders involved with The Village Longueville, including:

• Residents

• Prospective employees and current employees

• Clients, business associates and potential clients and their employees

• External service providers (medical officers, allied health practitioners/personnel, suppliers and contractors) and their employees

To support the privacy and confidentiality rights of residents, staff and visitors, The Village Longueville will meet the requirements of the Surveillance Devices Act 2007 to ensure all residents, staff and visitors are informed of and understand the surveillance mechanisms in place.

Collection of Information

The Village Longueville collects and holds the personal information of residents, employees, volunteers, and contractors. “Personal information” means information we hold about an individual from which their identity is either clear or can be reasonably determined.

Personal information may include:

• Residents: name, date of birth, contact details, medical history, financial information, care plans, assessment records, photographs for medical purposes, and related documentation.

• Employees: name, date of birth, address, next of kin, employment and tax details, bank details, police checks, medical and training records.

• Volunteers: name, contact details, police checks, driver’s licence (if relevant).

• Contractors: name, business details, qualifications, insurance certificates, and police checks.

The Village Longueville will only collect information directly from the individual (or with consent from their representative). Personal information may be gathered from forms, telephone calls, emails, interviews and assessments. It is collected only when necessary to provide health services, employment, or contractual arrangements, or as required by Australian law.

If information is collected from other sources, The Village Longueville will inform the individual. Unsolicited or irrelevant personal information will be de-identified or destroyed as soon as practicable.

Use and Disclosure

The Village Longueville may use and disclose personal information for the primary purpose for which it was collected, for reasonably expected secondary purposes related to that purpose, or as otherwise authorised by the Privacy Act.

Information may be disclosed to:

• Health professionals involved in a resident’s care

• External agencies providing contracted services

• Funding or regulatory bodies as required by law

• The resident’s nominated representative

Personal information will not be used for fundraising or marketing without written consent. Disclosure to overseas recipients will occur only in compliance with the APPs.

Security and Storage

The Village Longueville takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes physical and electronic safeguards, password protection, and secure storage systems.

Staff receive ongoing training regarding confidentiality and privacy obligations. When personal information is no longer required, it will be securely destroyed or de-identified.

Access and Correction

Individuals may request access to or correction of personal information held by The Village Longueville by writing to the Executive Manager of the facility. Requests will be handled within a reasonable timeframe and in accordance with the Australian Privacy Principles. Reasons will be provided in writing if access or correction is denied.

Surveillance

The Village Longueville may use CCTV and other surveillance systems in common areas (excluding private and sensitive spaces such as bathrooms or change rooms) for the safety and security of residents and staff.
Any use of optical, listening, or tracking devices will occur only with consent and in compliance with the Surveillance Devices Act 2007.

Data Breaches

In the event of a notifiable data breach, The Village Longueville will:

• Secure and investigate the breach

• Notify affected individuals (where appropriate)

• Report to the Office of the Australian Information Commissioner (OAIC) if serious harm is likely

• Take steps to prevent recurrence

Complaints and Reviews

Any concerns or complaints about privacy or this policy should be made in writing to the Group Operations and Quality Manager at The Village Longueville. Complaints will be reviewed confidentially and promptly, with written feedback provided.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992

• Website: www.oaic.gov.au

• Email: enquiries@oaic.gov.au

• Mail: GPO Box 5218, Sydney NSW 2001